Will I be cut off if I can’t pay my electricity or gas bill?

Turning on the heat?

Do you know about the winter ban on electricity and gas disconnections?

If you're struggling with bills, you can't be disconnected during winter during the following periods:

• 1 Nov 2025 - 31 Mar 2026 - if you are a vulnerable customer
• 8 Dec 2025 - 16 Jan 2026 - all other domestic customers

Learn more about the ban on disconnections during winter:

• Paying your electricity bills
• Paying your gas bills